Residential Service FAQs

Self Installation Overview - The 10 Step Approach

The Cirrus 'self-install' kit is not only cheap, but easy to install... to see just how easy it is view the easy to follow 10 step approach.

1. Call Cirrus on 1300 552 698 in order to check your coverage.
2. Fill in and return application form to Cirrus (for Cirrus contact details, click here).
3. Receive Self-Installation Kit via courier.
4. Read Self-Installation instructions provided, and assemble the equipment.Locate the installation site which has a clear visual path towards the relay point. Note: If your existing TV antenna pole has clear line of sight towards the relay point, this is generally the easiest and most practical place to mount the antenna / modem.
5. Check the signal strength at the installation site by using the ear phone adaptor supplied. At this stage it is recommended that you contact Cirrus on 1300 552 698 to fine tune your connection.
6. Once the connection has been tuned you can secure your antenna/modem at the installation site.
7. You are now ready to run the blue Ethernet Cable from the antenna / modem down to the area where you wish to use your computer. Note: The Ethernet Cable can be run through the roof cavity and/or down the wall cavity depending on the location of your antenna relative to your computer.
8. Connect the Ethernet cable to the RJ45 port on the Power Supply and plug the Power Supply into your power point (240V power). 
9. Connect the Power Supply's fixed RJ45 cable to the network port on your computer. Take care and connect the right cables to the right ports!
10. Enjoy using your internet connection with Cirrus!

Cirrus sends the equipment required to install your service, with a simple step-by-step guide.All you need to do is install the equipment and activate the service within 30 days of the date of your application.

Cirrus will activate your account automatically when you first logon to the Cirrus Network or 30 days after receiving your application form.

You have the ability to return the installation kit to Cirrus in good order prior to the close of business on the 30th day after the date of your application should you fail to connect to the network and receive a full refund.

See the rate card for pricing.

Home networking including Wireless LANs.

The Cirrus network operates as a flat Ethernet bridge and as such offers a direct connection to the Internet for any home networking devices. There is no requirement to log onto the Cirrus network for the customer and there is no special software that needs to be run in any attached devices. If you wish to run two or more computers off the one connection you will need a router. If you have a computer with wireless capability a wireless router will allow you to access the Internet anywhere around your home or office without the need for cables.

A Static IP address is a fixed address that is given to you by Cirrus Communications. Static IP addresses are used so that devices can always be found at the same location, such as web servers. If you would like a Static IP address from Cirrus it will cost $10 per month.

For information on setting up your computer with a static IP address please contact our technical team on 1300 552 698.

Every Cirrus customer gets their own personal website which is found at www.cirruscomms.com.au/~username. This website can contain up to 20MB of data. To add data to your website please refer to the following guide: Website Setup Guide (17KB)

<<<link to setup guide>>>

Maybe. Our coverage is extensive, so you should be able to transfer your antenna to your new property.

Check with us to see whether your new property is within our coverage.

Signal strength problems can arise from being a considerable distance from our base station, or through the effects of trees or other barriers, such as terrain. You should not have any problems with your signal strength once the system is installed, although sometimes obstructions may arise due to building works or the growth of trees. It may be possible to reposition your antenna to avoid these obstructions. If your property has marginal signal strength, your installer will tell you and explain your options to you. In some instances obstructions may completely eliminate your ability to receive a signal. Call Cirrus and we will see whether there are other options available for your property.

Consult the following table for the appropriate server settings, note that for some providers you may be required to enter the full username (ie username@provider.com) in the username field.

Cirrus prefers the primary contact user to have an email address in the format of firstname.lastname@cirruscomms.com.au.

Cirrus will communicate information concerning the changes, outages and modifications of the network to these primary contact users via the Cirrus Mail List.

The word "Spam" as applied to Email means Unsolicited Bulk Email ("UBE").

Unsolicited means that the Recipient has not granted verifiable permission for the message to be sent. Bulk means that the message is sent as part of a larger collection of messages, all having substantively identical content.

A message is Spam only if it is both Unsolicited and Bulk.

Unsolicited Email is normal email (examples: first contact enquiries, job enquiries, sales enquiries) 

Bulk Email is normal email (examples: subscriber newsletters, customer communications, discussion lists)

Many Email clients have tools for blocking unwanted emails and there are a number of commercial, semi-commercial and open source groups that are contributing to the battle against SPAM. Cirrus supports the Internet Industry's stand against SPAM and other unwarranted intrusions. If you need help in combating SPAM, you can contact us atsupport@cirruscomms.com.au or by telephoning 1300 552 698.

Yes - your email can be accessed from any computer with an Internet connection using a web browser such as Internet Explorer or Firefox. Browse to http://mail.cirruscomms.com.au/webmail/  you will be asked for your username and your password.

In addition, you can retrieve your email via the Cirrus POP3 server at pop3.cirruscomms.com.au. Remember to adjust the advanced setting determining how long email is to remain on the server for download as this might vary for a temporary download.

You can set up a forwarding rule in your email client to make this happen or alternatively Cirrus can arrange an auto forwarding for you. If you need this service, please contact us at support@cirruscomms.com.au or by telephoning 1300 552 698.

There are two places to store your email. You can either leave it on the mail server or you can download it to your computer. By leaving it on the mail server you will be able to access it from anywhere in the world, but you are limited to the size of your mailbox (see above). By downloading it onto your computer you can store as many emails as you can fit on your computer, no matter how large they are. This is the preferred option and is easily done by using an email program such as Microsoft Outlook Express or Mozilla Thunderbird.

<<<add email setup guide>>>

At it's simplest VoIP is an integral part of Windows Messenger or Yahoo!Messenger that comes with most preinstalled browsers and operating systems. This service is "free" for use over Internet (in that there may be no fee but down and up load limits may be impacted depending on what plan you and your correspondents are on). These clients typically do not have an ability to easily interact with the fixed public telephone network or the mobile phone network.

You can also purchase Analogue Telephone Adapters (ATA) that allow you to use existing analogue telephone handsets. This technology allows you to get a regular telephone number and call normal landline telephones and mobiles and receive phone calls the same as you do on your current landline. The only difference is the price with VoIP phone calls cost a fraction of the price of regular landline phone calls.

There are many hundreds of SIP providers world wide and quite a few Australian companies that one can use. The all have various advantages and disadvantages and which one to choose can be daunting. One need is to consider the people you will most often be calling and what it will cost to call them, what equipment they and you will need and what degree of support you will need.

Setup for your specific solution is specialised and needs to be considered on a case by case basis. Bear in mind that the Cirrus network utilises NAT (RFC1631) for RFC1918 address allocations and this may require STUN server settings in your VoIP client. The VoIP providers usually have step by step instructions for the client software and hardware they recommend. In the first instance, please contact your VoIP account provider for guidance on this.

Adding things to your website is a simple process. Just use the following guide and you'll be up and running with your slice of the web.

<<<add guide>>>